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Customer Engineering Istanbul / Remote Full-time
Forward-Deployed Engineer
You'll be the person who turns a signed customer into a working co-pilot. That means connecting their mailbox over IMAP/SMTP, loading their quoting history and margin rules, and sitting with operators until the drafted quotes are something they trust and send.
What you'll do
- Onboard new forwarders: inbox connection, data import, margin configuration
- Tune parsing and pricing to each desk’s lanes and conventions
- Sit with operators to gather feedback and close the loop with product
- Diagnose and resolve integration issues across email and carrier connectors
- Write the runbooks that make onboarding repeatable
What we're looking for
- 4+ years in software / solutions engineering, ideally customer-facing
- Comfort with email protocols (IMAP/SMTP), APIs, and reading logs
- Clear written and spoken communication with non-technical users
- Bonus: logistics, freight, or supply-chain exposure
- Turkish and English a strong plus
Apply for this role
Interested in this position? Send us your resume and a short note about why you'd be a great fit.
Department Customer Engineering
Location Istanbul / Remote
Type Full-time